KnowledgeBase

  • How to Listen to Recorded Conference

    Q: I just recorded a call and I have followed all the steps to be able to listen to it and the speaker icon is not coming up. Please help. A: Please follow instructions here for step-by-step instructions on how to listen / download saved call recordings.

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  • We have misplaced the moderator code, what should we do now?

    Q: We have misplaced the moderator code, what should we do now? A: If you wish to retrieve your account moderator pin, please send your access code and email id for the account to us, we will send complete account details to the email id registered with us ASAP. Alternatively, start a support ticket here […]

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  • Do I use the same no-cost conference telephone number, access code and moderator code?

    Q: Do I use the same no-cost conference telephone number, access code and moderator code that was assigned to me when I signed up for ALL my calls regardless of the date/time? A: Yes all the codes as well as the dial in number remain the same for all your calls.

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  • Are no cost conference calls safe?

    Q: Are no cost conference calls safe? A: All conference calls are held in a secure environment as only people with the access code provided by the call host / moderator can be in the conference call. Our system does not record any conference calls automatically held on our system or provide any client information […]

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  • Can I Use a European Landline Number?

    Q: We use frequently a US-based dial in line for our conference. Can you dial into that conference using a European landline number? A: Sorry we do not provide a local European number, we provide only one dial-in number located in Iowa, USA. You may certainly dial into that number using country code +1, but […]

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  • I would like to download a recorded call

    Q: I love your service, but I would like to download a recorded call, and I don’t know how to login. Did I get a login when I signed up? A: Please send us your Access code and Moderator pin here, we will send you the account login details. Once you login please follow instructions […]

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  • I cannot recall the password I set up for my account?

    Q: I cannot recall the password I set up for my account? A: Please provide us your account Access code and Moderator pin, and we will provide the login details. Us the support form here. There is also a “forgot password” link on the login page for your account.

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  • We both get connected and continue to hear music

    Q: I just initiated a call with a test person. We both get connected but continue to hear music. It acknowledged I got through the enter pin (my moderator code I presumed) and I still hear only music? A: As you are the only person on the call you hear music as soon as some […]

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  • When you call the conference bridge on a cell phone, is that free?

    Q: When you call the conference bridge on a cell phone, is that free? A: If you have unlimited long distance calling free on your plan, as most people do, the call will be free for you. But we suggest you contact your phone carrier or review your plan to confirm.

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  • What is the capacity for conference calls?

    Q: What is the capacity for conference calls? A: The current conference system supports upto 500 callers on a single call, if you wish to have up to 1000 callers on a single call, please sign up for a account with us then send the account access code, moderator pin along with your date & […]

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